Product Returns
We do our very best to deliver you quality products. Should an item nevertheless not meet your expectations, you can return it to us within 30 days after receipt of the order. We will give you a full refund including original delivery charges (from our warehouse to your address). If you return a partial order to us, we will refund you the returned item(s) excluding delivery charges.
You are however responsible for the return fees.
Please note that:
The returned item has their original labels attached, are packed, if possible, in their original packaging and in the condition they had upon receipt by you.
Processing and refunding
Your return will be confirmed by email on receipt in our warehouse. No later than 5 business days after receipt of your return we will refund to your credit card or bank account, depending on your original payment method.
To complete your return, we require a receipt or proof of purchase.
When returning an item:
Please ensure your return parcel clearly states that the parcel is a return (By 'tick box' from the postal service form) The total value of items returned must also be included.
Return Addresses
Irish & International Customers:
Please send your purchase back to Myers Transport, Laherdane, White's Cross, Co Cork T23 ED18, Ireland
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection for your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The original cost of shipping will not be included in your refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shandonhats.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We replace items if they are defective, damaged or the customer has ordered the wrong size.
If you need to exchange your product , Please return your item to: Myers Transport, Laherdane, White's Cross, Co Cork T23 ED18, Ireland. Please include the following information with your return item, the Product Code, Size, Name, Email and Return Address for your exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. This cost is non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
N.B. Please note : Items begin returned must be declared as Faulty goods, Returned goods or unwanted gift.
Please complete the form below to request an RMA number.